Lightminds AI
Lightminds is an Agentic AI application designed for sales, customer service, internal operations, and reportings. Built for enterprise use, Lightminds connects deeply with your CRM, ERP, and knowledge systems—securely, reliably, and with full auditability.
Lightminds doesn’t just wait for your command—it acts on its own to detect opportunities, improve customer engagement, and increase customer satisfaction.
Sales AI
Let Lightminds AI handle sales inquiries and prioritize prospects across key criteria including Sentiment, Engagement, and Intention to Buy, thus helping your sales team act fast and smart.
Service AI
Operate customer service 24×7 with consistent, accurate responses.
Lightminds answers inquiries, takes orders, and automatically creates service tickets in your CRM system to streamline your service operations.
Knowledge AI
Provide instant answers for employees regarding company policies, SOPs, and product specifications.
Lightminds manages PDF ingestion, image/video OCR (2026), vector embeddings, and knowledge governance to ensure reliable and context-aware responses.
Report AI
Retrieve and visualize data effortlessly.
Lightminds generates reports in tables, charts, and cross-tabs, and users can simply ask AI to create custom executive reports on demand.
Multi-LLM Intelligence
Use the best AI model for each task. Lightminds supports ChatGPT, Gemini, DeepSeek, Qwen, and more—giving you flexibility, performance choices, and cost optimization.
You are never locked into a single AI vendor and always receive improvements as new models emerge.
Enterprise-Grade Security
Protect your data with ISO 27001-aligned security controls.
Lightminds provides comprehensive monitoring, full audit logs of AI responses, usage analytics, and incident investigation tools to ensure compliance and governance.
What is Agentic AI CRM?
Agentic AI CRM is a next-generation customer relationship management system powered by proactive, decision-making AI. Unlike traditional CRMs that rely on users to initiate actions, Agentic AI CRM uses intelligent agents that observe customer behavior, detect risks or opportunities, and recommend or initiate tasks automatically. It empowers sales and service teams with daily AI briefings, suggesting which accounts need attention—such as customers with declining orders, missed follow-ups, or upsell potential.
By combining automation with reasoning, Agentic AI CRM helps businesses respond faster, reduce churn, and grow customer value—all with minimal manual effort.
15-Minute Talk with our sales experts will give you the business improvement idea.
Have questions? Please contact our sales team at +66 2 863 6038
Corporate AI Solution with CRM Integration
Solution Features
o Intelligent Suggestion. AI analyzes information in the CRM and suggest next-best actions.
o Instant Business Intelligence. Merge data from CRM, GoogleSheet, and more to build charts in seconds.
o Organization Knowledge. Let AI learn your company’s policies, processes, products using RAG methodologies and it will help guide your team to complete day-to-day jobs.
o Back Office Systems Integration. AI can help you integrate with other back office systems such as SAP, Microsoft Dynamics, etc.
o Multiple Generative AI Models including ChatGPT, Gemini, and Deepseek. As AI is evolving rapidly, you can also add a new Generative AI model at a later time.
o User Security. Users can only access information in the CRM that they are authorized for.
o Centralized Log. All chat conversations can be audited and complied with information security management practice such as ISO27001.
o PDPA Compliance. Organization can control how personal data is being processed. Personal data can be masked as well as encrypted to minimize risk exposure.
For more information, please visit www.lightminds.io
